Gandhara Industries has served a Rs. 3 billion defamation notice to Master Auto Engineering Pvt. Ltd. and Chery Automobile Co., Ltd. The notice comes after claims that neglected customers during its tenure as Chery’s distributor in Pakistan. The company rejected these allegations as “false, baseless, and defamatory,” emphasizing that it fulfilled all contractual obligations and continued providing support in good faith.
Background of the Dispute
Chery ended its partnership with Gandhara in May 2025 and appointed Master Group to launch hybrid and plug-in hybrid vehicles in Pakistan. Master Chery Pakistan alleged that Gandhara failed to meet obligations regarding after-sales service, warranty, and customer support.
Despite having no contractual responsibility for past customers, Master Group announced plans to provide after-sales service starting Q4 2025, triggering Gandhara’s legal action.
Gandhara’s Response
In a legal notice dated September 5, 2025, emphasized that warranty obligations officially rest with Chery Automobile Co., Ltd., the manufacturer. The company reaffirmed that it had faithfully served its customers during its distribution period.
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demanded that Master Group:
- Retract its statements publicly
- Issue a written clarification to customers and dealers
- Compensate Gandhara for reputational and commercial damages estimated at Rs. 3 billion
Failure to comply within 10 days could result in civil and criminal proceedings under the Defamation Ordinance, 2002.
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